At Columbia Property Management (CPM), my team understands that managing a rental property involves a lot of moving parts. And maintenance of your rental is one of the most critical aspects of property management. Ensuring timely, cost-effective, and high-quality repairs is essential to keeping your investment in excellent condition and your tenants happy. That’s why my company offers rental property owners in-house maintenance services.
Here are five reasons why this is a great benefit for you as a rental owner:
1. More Control
When maintenance is handled in-house, you benefit from greater control over the entire process. Our property managers work closely with our maintenance team, ensuring clear communication and alignment with your expectations. This direct relationship means we can prioritize repairs and customize solutions tailored to your property’s needs. In contrast, working with external contractors often introduces delays and communication gaps that can hinder progress. For example, coordinating schedules with outside vendors can be challenging, particularly during busy seasons or emergencies when their availability may be limited. Miscommunication about the scope of work or timelines can lead to further hold-ups, frustrating tenants and potentially escalating the severity of the issue. With our in-house team, you’re assured of faster, more reliable service that keeps your property running smoothly.
2. Lower Prices
One of the most significant advantages of using my company’s in-house maintenance services is cost savings. By managing our own team, we avoid the markups and additional fees often associated with third-party vendors. Our scale and established relationships with suppliers allow us to negotiate better prices for materials, and we pass these savings on to you. For repairs exceeding $1,000, we will obtain for our clients multiple bids from third-party contractors, leveraging our expertise to guide you in choosing the best option at the right price. This approach ensures you receive excellent value for every dollar spent.
3. Better Responsiveness and Priority
Time is critical when it comes to maintenance issues, especially emergencies. With our in-house team, you can count on faster response times and priority scheduling for your property. Because our maintenance staff is familiar with your property and its unique needs, they can quickly assess and address issues, minimizing disruptions for tenants and preventing small problems from escalating into costly repairs. This efficiency not only protects your investment but also helps maintain positive tenant relationships.
4. Reliable and Trusted Expertise
Our in-house maintenance team is a trusted partner for our property managers. Having a reliable team ensures that your property’s needs are addressed promptly and professionally. Unlike third-party vendors who may vary in quality and reliability, our team’s familiarity with your property allows for more accurate troubleshooting and consistent outcomes. Furthermore, our expertise enables us to guide clients in determining the right solution for complex issues. When repairs require external bids, we ensure that you’re making an informed decision by vetting contractors and advising on the best course of action.
5. Enhanced Financial Health for Your Property Management Company
By offering in-house maintenance, CPM gains an additional revenue stream that supports our operations and enables us to reinvest in better tools, technology, and services for our clients. This financial health translates to improved service levels across all aspects of property management. Rather than relying solely on management fees, our in-house maintenance services provide a natural and industry-aligned way to strengthen our business, ensuring we’re well-equipped to meet your needs long-term.
The Value of Expertise in Maintenance Management
Beyond the day-to-day benefits, our in-house maintenance services reflect our commitment to creating value for our clients. Here’s how we do it:
- Troubleshooting and Consultation: Our experienced team evaluates maintenance issues and provides expert recommendations. This guidance ensures that repairs are done right the first time, saving you time and money.
- Leveraging Scale: Our established relationships with suppliers and vendors enable us to negotiate favorable terms, providing cost-effective solutions that wouldn’t be available to an individual property owner.
- Streamlined Process: With CPM managing the entire maintenance process, you’re relieved of the stress of coordinating repairs and ensuring quality work. Our team handles everything, from diagnosing issues to completing repairs, so you can focus on other priorities.
- Custom Solutions: Every property is different. Our in-house maintenance team works closely with you to address the specific needs of your rental property, offering tailored solutions that align with your goals.
Why This Matters for You
As a rental owner, you want a property management company that acts in your best interest and delivers exceptional service. By using in-house maintenance services, you benefit from:
- Peace of Mind: Knowing that your property is being maintained by a trusted team eliminates the uncertainty that often comes with hiring a myriad of unvetted external contractors.
- Improved Tenant Retention: Quick and effective maintenance helps keep tenants satisfied, reducing turnover and vacancy rates.
- Maximized ROI: By controlling costs, prioritizing repairs, and preventing major issues, we help you protect and enhance your investment’s value.
At my company, we’re committed to helping you succeed as a rental owner. Our in-house maintenance services are just one of the many ways we go above and beyond to provide exceptional support and expertise. If you’d like to learn more about how we can help, don’t hesitate to reach out to our team.
Scott Bloom, Owner and Senior Property Manager,
Columbia Property Management
Bloom founded Columbia Property Management in 2012. CPM’s goal is to provide a powerful, personal level of service to our clients. We focus on smaller landlords, professionally managing their assets, so they can succeed by investing in rental real estate.
Scott is an active member in multiple professional organizations including the National Association of Residential Property Managers (NARPM) and serves on the property management committee of Greater Capital Area Association of REALTORS® (GCAAR).
For more information and resources, go to www.ColumbiaPM.com
